Shipment processing time

All in-stock orders are shipped on the same day, if ordered before 11am (excluding weekends/holidays). 

No deliveries on weekends or holidays. If we are experiencing high volume orders, we will notify you by email if there is a delay.

Shipping rates and delivery estimates

Shipment confirmation and order tracking

Once your order has been shipped, an automatic email will be sent with shipment confirmation and tracking number. Please allow up to 24 hours for the tracking details.

Our goal is to deliver within the above mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local public holidays.

International customs, duties, and taxes

We ship to Canada on a DDP (Delivered Duty Paid) basis which means all relevant local taxes and import duties are included in the price you pay, and you will not be responsible for any other charges. If you are requested to pay any supplementary charges, please contact our customer services team [email protected].

Damages & Lost Parcels

 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Cancelling or Modifying Order

Our goal is to ship as quickly as possible. Therefore, once an order has been placed for more than 24 hours, it cannot be modified. If you need to modify your order, please contact us.[email protected].